TERMS AND CONDITIONS

Our website and its content are provided "as is" and we cannot guarantee the accuracy or completeness of the information offered.

We aim to keep our product descriptions and images informative and accurate, and therefore they may be subject to change without prior notice.

Due to limitations in color reproduction on the web, the actual colors may differ slightly from what is displayed on the website.

All sizes are approximate.

For all the content on our website, we either hold the copyright or have been licensed to use it. All rights are reserved. You may copy and print portions of this website to your computer for the sole purpose of placing an order with us or using this website as a shopping resource. You are not permitted to use any site content for any other purpose.

Despite our efforts, errors can occur. If you believe that your copyright has been infringed by any content on this website, please bring it to our attention by providing your name and contact information. We will then conduct an investigation.

All advertised prices include VAT at the applicable rate. Our VAT registration number is 981532311.

An order placed on our website constitutes an offer made to purchase goods at the price advertised. Although we will confirm your order as soon as possible by e-mail, a contract is formed and fulfilled only at the point of dispatch.

On rare occasions we may need to reject orders before dispatch, for one or more of the following reasons.

• Irregularities with payment provided.
• Our inability to confirm the billing or delivery address information provided.
• The unavailability of items from stock for whatever reason.
• Problems, errors or omissions of relating to the price, description or images appearing on our website, or other related marketing material.

If an order is rejected you will be notified and any payment made will be refunded.

Goods must be paid for before they are dispatched.

We only accept payment through PayPal.

You do not need a PayPal account to make a payment through PayPal.

Payments will appear on debit or credit card statements as "PAYPAL *COLERETAILL"

Goods will normally be dispatched by Royal Mail tracked service. In some cases we may we may choose an alternative carrier.

Customers are responsible for providing a valid delivery address where goods may be received.

Our goal is to dispatch all orders on the same or the next business day.

See here for more information.

No returns are accepted without our prior consent.

Returns of Non-Faulty Items

If for any reason you are unhappy with your purchase, or have simply changed your mind, you can return an unused purchase to us within 60 days of the date you received the goods.

All items must reach us in original condition, complete with all parts, instructions, accessories, covers, etc and with any seals, shrink wrap, packaging and labels intact.

Returns of Faulty Items

If you have you received a defective item or one that is different from what you ordered, please contact us for assistance. We will provide support and help you. If your return of a defective item is approved, we will reimburse your reasonable postage costs after we receive the item. It is important to keep a receipt so that we can reimburse you accurately

We will not cover excessive postage fees, we consider postage fees to be reasonable if they do not exceed the standard cost of returning an item to us using the standard Royal Mail service. It is advisable to obtain proof of postage.

We understand that sometimes you may not wish to keep goods purchased from us. For this reason, under our returns policy you may return goods to us in their original condition within 30 days of the date you received them. Please see our returns policy above.

If you are a customer within the UK, you also have the legal right to cancel your order up to 14 days after it has been delivered by informing us of your decision to cancel and returning the goods to us in original condition, within 14 days of informing us of your intention to cancel.

Refunds will be made using the same payment method used to purchase the order.

We will reimburse the item's price and the standard shipping costs, but upgrades for shipping will not be refunded.

Deductions may be made to reflect the loss in value of any products supplied if the loss is due to your unnecessary handling or damage, or if the items are returned in an incomplete state.

If your UK order has not arrived 15 days after dispatch, or 25 days after dispatch for overseas orders, please contact us quoting your name and address, and order reference.

We recover the cost of lost items from our carrier. The claim process requires customers to complete a declaration confirming that a package did not arrive.

It is a condition of sale that in the event of the loss of your order, you will co-operate fully with the claim process.

If you are unhappy with any aspect of your shopping experience with Cole Retail Ltd, please let us know so we can rectify the situation.

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